# Open the rule behind a handoff

Inspect the workflow that tells the vet tech a case was opened, including its message and recipient role.

[Watch the clip](https://streamcell.com/videos/rule-behind-a-handoff.b27e94c3534a.mp4) · 13.08 seconds · Silent demonstration

The handoff is a rule the facility can inspect. This walkthrough opens the email action and shows where the message and role-based recipients are configured.

## What happens in the clip

1. Open the handoff workflow
2. Read the email template
3. Inspect the recipient role

All people, records and workflows shown use illustrative demo data.

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